Shipping & Returns

 

SHIPPING

We ship within the United States Mondays & Tuesdays via UPS & USPS from Rome, GA. Orders that are scheduled to ship during holidays or in extreme weather may be delayed at our discretion to protect the plants, which will be communicated in advance.

Orders Placed ON shipping days (Monday & Tuesday) will ship the following Monday/Tuesday. Please allow up to 7 business days (excluding requested holds) from order confirmation for shipment.

Please understand that USPS may offer lower rates but has longer ship times. We highly recommend upgraded shipping as it ensures plants arrive safely and are protected by our DOA warranty (DOA warranty applies only to orders shipped via UPS 2-Day and Next Day Air that include weather protection when applicable). By selecting USPS shipping, you are accepting the risk associated with longer transit times. 

In order to comply with state regulations, plants may be shipped bare-root in sphagnum moss and be subject to inspection by state officials prior to delivery. If you have concerns regarding your state's requirements/ restrictions, please refer to your state's Department of Agriculture website.  

We DO NOT ship to P.O. Boxes.

 

ORDER HOLDS

We are typically able to hold orders for one week if the order has not been processed for shipping. If you would like for us to hold your order, please add a note during checkout or send a request to info@shadowandspathe.com as soon as possible to ensure we are able to accommodate your request.

 

LOST PACKAGES

If your order is lost in transit please notify us immediately at info@shadowandspathe.com so we may file a claim on your behalf. If your carrier is unable to locate the package, we will issue a refund for your order. 

 

WEATHER PROTECTION

Based on current weather conditions, weather protection will be offered at checkout for an additional cost of $10 per order. In consideration of shipping costs for certain states we have opted to offer USPS as a shipping option at this time. However, due to the inconsistent nature of USPS, we will likely be transitioning to UPS ONLY for future releases. Our top priority is that our plants arrive quickly and safely, which is why this change may be implemented going forward. 

Please understand that if you select USPS for your carrier that transit times may exceed the maximum heating time for heat/cool packs. We highly recommend upgraded shipping to reduce transit times and ensure your plants arrive happy and healthy.

If your local temperatures are trending below 40°F or above 85°F please upgrade shipping to UPS 2-Day or Next Day Air and add weather protection to qualify for DOA warranty.

If your shipping is not upgraded & weather protection is not added if applicable - you WILL NOT qualify for our DOA warranty and will be accepting liability for any damages that may occur during transit or the loss of the plant. 

 

SHIPPING STRESS

Normal shipping stress (minor cosmetic damage, leaf loss or drooping, minor root damage, etc.) is to be expected and will not be covered under our DOA warranty. 

 

RETURNS

All sales are FINAL. Returns will not be accepted outside of our DOA Warranty which requires claims to be submitted within 24 hours from delivery and must include an unboxing video. Please shop responsibly. 

 

DOA WARRANTY

DOA warranty applies only to orders shipped via UPS 2-Day and Next Day Air that include weather protection when applicable.

DOA warranty cases will be assessed and handled on a case-by-case basis. To qualify for replacement, refund, or partial refund, an unboxing video must be submitted within 24 hours to info@shadowandspathe.com. In most cases the return of the plant is mandatory and a return label will be provided free of charge.

Problems that arise from customer error such as incorrect addresses, stolen packages, or packages that have been left outdoors for extended periods ARE NOT covered under our DOA warranty. Please coordinate with your carrier if you need to make delivery adjustments. 

Ultimately, we want to provide a genuinely positive experience and ensure our plants are happy and healthy in their new homes. If you have any questions or concerns at any time after purchase, please reach out to us at info@shadowandspathe.com.

Care Q&A

How can I provide high humidity?

Our preferred method of providing higher humidity in ambient conditions is putting your plant(s) in a propagation bin. This can be any confined container where the plant is still able to receive light from a source outside of the bin. Although we use large plastic storage bins, you can also use repurposed food containers, plastic cups taped together, or covered glass vessels (cups, vases, aquariums, etc.).

If you have invested in a grow tent or greenhouse cabinet, these can be a great way to increase the humidity for your plants.

Alternatively, you may also use a humidifier to increase the ambient humidity for your home. For convenience, we connect our humidifiers to smart plugs so that we are able to schedule the hours we want them to run and only need to remember to refill the reservoir.

How do I acclimate from high humidity to lower humidity?

To successfully acclimate from high humidity conditions to lower ambient conditions, you want to gradually decrease the humidity the plant is receiving over time. For example:

You receive your new plant in the mail and want to provide it with high humidity before acclimating to your ambient conditions of 50% humidity. You do not have a propagation bin and do not want to start one at this time. You opt to use two plastic cups taped together to form a dome and place your new plant in bright indirect light to give it some time to adjust to your home. After a week, the plant looks healthy and is not drooping or yellowing significantly. There is a new leaf starting to emerge and you can see some new root growth on the outside of the cup, so you feel like it is strong enough to begin the transition to your ambient conditions.

  • The first week we recommend to only drop the humidity a small amount. If we are using two cups taped together, you can start by removing the tape from one side of the cup and placing it between the rims to form a very thin crack which will allow for additional airflow. If you are growing in a propagation bin, you can unclasp the lid and slide it back a small amount to form a thin crack.

  • During the first week you will carefully monitor the plant to ensure there are no signs of stress such as crisping leaves, wilting, discoloration, etc.

  • If there are clear signs that the plant is going downhill, reseal the vessel to increase the humidity again. Wait for the plant to establish a stronger root system and allow some time for it to recover before you try again.

  • If the plant shows no sign of stress and continues to grow, the next week you may increase the gap between the cups/ lid to allow more airflow.

  • By the third week, if there are no signs of stress, your plant is likely fully acclimated to your ambient conditions. Good job!

 

IMPORTANT

Please understand that your process will be dependent on the response from the plant. Some plants are more resilient than others and may need less time to acclimate to environmental changes. You do not want to further disturb a plant that is still recovering from the stress of shipping by drastically lowering its humidity or changing its substrate. We typically maintain very high humidity and wait to repot until we see the plant has active foliage and root growth.

Can I transition my Anthurium sprout or seedling to ambient conditions?

We do NOT recommend transitioning sprouts/ seedlings to ambient conditions. When they are sprout/ seedling size they are working on establishing their root systems and need the additional moisture in the air to remain hydrated. Once their root system is established and healthy, and their leaves are beginning to size up, you may carefully begin transitioning them to your ambient conditions.

Seeds should not be removed from sealed humidity enclosures under any circumstances.

How much light does my new plant need?

Most growers (ourselves included) will recommend bright indirect light for the majority of indoor houseplants. This means you want to place your plant where it receives sunlight from a close window or door, but is not directly in its rays. If there is a direct line of sight from the sun to the plant with no disruption, such as a curtain or awning, this is bright DIRECT light. If you are using grow lights, keep some distance between the plant's foliage and bulb to prevent burning. It is important to pay attention to the plant for signs that you may need to adjust its lighting.

Signs your plant may need more light:

  • Very slow growth
  • Elongated petioles or etiolated growth from the plant reaching for a brighter light source
  • Less pronounced variegation or browning of variegated areas
  • Misshapen or mutated leaves
  • Leaves that are gradually getting smaller
  • Soil that is staying moist for too long

Signs your plant may need less light:

  • Chlorotic or bleached leaves
  • Leaves that are crispy or burnt that are close to the light source
  • Leaves that are turning downward or away from the light source
  • Less vibrant coloration

 

IMPORTANT

Plants can vary drastically from specimen to specimen and from environment to environment. There are rarely any absolutes when it comes to growing plants; so while these may be indicators – it is up to you to gently experiment to determine how to best provide for your specific plant.

What potting media should I use?

The best substrate is one that you are comfortable with. Every grower has a preferred substrate for different genera, so stick to what you know and feel will be the best option for your plant. Most plants can be grown in a variety of ways successfully, but it is important to wait to change the substrate until the plant is settled in and can handle the transition.

It may be important to note that Anthurium typically prefer an airier substrate that allows their roots to breathe while maintaining consistent access to moisture.
When should I fertilize?

You can begin fertilizing immediately; however, we recommend using a diluted strength initially to ensure the plant does not react negatively. Refer to the manufacturer’s instructions for appropriate measurements.